Refund Policy

New projects begin with a written scope and a deposit. The deposit reserves your spot on our calendar and covers initial work, so it is non-refundable once work has started. Remaining payments are tied to agreed milestones. If you cancel a project in progress, you are responsible for work completed up to the cancellation date, and any prepaid amount beyond that work is refunded.

Our maintenance plans (Pro, Business, and Business Plus) are billed monthly in advance. You can cancel at any time, and your plan stays active through the end of the current billing month. We do not charge cancellation fees. Because each month's work and monitoring are delivered across the month, monthly fees already billed are non-refundable.

If you prepay for a year and cancel mid-term, we refund the unused full months, less any discount that was applied for paying annually.

Email hello@rylibusinessgroup.com with your business name and the service in question. We review every request and respond within a few business days.

We process payments through PayPal and Authorize.net. Approved refunds are returned to the original payment method.

If something is not right, tell us first. Most concerns are faster to resolve directly than through a payment dispute, and we want the chance to make it right.